Frequently Asked Questions
HVAC Questions, Straight Answers
Everything Long Island homeowners ask us about heat pumps, AC repair, heating service, maintenance plans, and rebates.
General
We serve Patchogue, East Patchogue, Medford, Bellport, Blue Point, Sayville, Holbrook, Ronkonkoma, Bohemia, Bayport, Brookhaven, and the surrounding Suffolk County area. Our shop is at 475 East Main Street in East Patchogue.
Yes. We are fully licensed and insured to perform HVAC work in Suffolk County, New York. We carry general liability and workers compensation coverage on every job.
The fastest way is to text us at (631) 209-7090. You can also call that number, use the contact form on our website, or email andrew@patchogue.ac. We typically respond within minutes during business hours.
For urgent situations, no heat in winter, no cooling in summer, text us at (631) 209-7090 for the fastest response. We offer same-day service for calls placed during business hours. Maintenance plan members get priority scheduling and move to the front of the line.
Heat Pumps
Yes. Long Island homeowners who switch to heat pumps typically save 30-50% on heating costs compared to oil. PSEG Long Island and NYSERDA Clean Heat rebates can knock several thousand off the upfront cost, and income-qualified households may pay nothing through PSEG Home Comfort Plus. Most systems pay for themselves within 5-7 years through energy savings alone, and you get air conditioning included.
Modern cold-climate heat pumps operate efficiently down to -13F. Long Island winters rarely drop below the teens, which is well within the comfort zone for current models from Mitsubishi, Daikin, and Carrier. If you want extra peace of mind, a hybrid system pairs your heat pump with a backup furnace or boiler for the coldest nights.
Absolutely. A hybrid or dual-fuel system pairs your new heat pump with your existing oil boiler. The heat pump handles heating efficiently most of the year, and the boiler kicks in only during extreme cold snaps. This is a popular choice for Long Island homeowners who want lower bills without removing their boiler right away.
Repairs
Most AC repairs on Long Island land between $225 and $900 depending on the part. Simple fixes like a capacitor replacement run $225-$350. Refrigerant recharges with leak repair cost $300-$600. We charge a flat $129 service-call fee that covers the trip and the first hour of diagnostic, and give you the repair cost upfront before any work begins.
As a general rule, if your AC is over 12-15 years old and the repair costs more than half the price of a new system, replacement makes more financial sense. Newer systems are significantly more efficient, which lowers your monthly energy bills. We always give you both options with pricing so you can make an informed decision.
Yes. If you approve the repair on the spot, the $129 service-call fee is applied as a credit toward the total repair cost. You only pay the $129 separately if you decide not to proceed with the repair. The $129 covers the trip plus the first hour of diagnostic time. If your tech needs more than an hour to figure out what's wrong, they'll tell you the flat add-on cost up front and get your approval before continuing.
Maintenance Plans
At minimum, once per year. The industry standard is a heating tune-up in fall and a cooling tune-up in spring. Annual maintenance catches small problems before they become expensive breakdowns, keeps your system running at peak efficiency, and extends equipment lifespan by several years.
Yes. Comfort Monitor and Total Care plan members receive a smart thermostat at no additional cost, installed during your first tune-up visit. The thermostat is yours to keep as long as your plan is active. It connects to our monitoring system and gives you full control of your home's temperature from your phone.
Yes. Our maintenance plans are month-to-month with no long-term contracts. You can cancel at any time without penalties or cancellation fees. Most members stay because the savings and priority service more than cover the monthly cost.
Pricing & Financing
Yes. We offer multiple financing options including 0% APR plans for qualified buyers. Most applications get a decision within minutes. You can apply during your estimate visit or from home using a link we send you. Financing can be combined with rebates to reduce your monthly payment even further.
Yes. All installation estimates are free and include an in-home assessment, Manual J load calculation, equipment recommendation, and a written proposal with your full rebate breakdown. There is no obligation and no pressure.
A whole-home heat pump system on Long Island typically costs $12,000-$22,000 before incentives. After stacking PSEG Long Island rebates (up to $5,000) and NYSERDA Clean Heat (per-ton), most homeowners pay $9,000-$17,000 out of pocket. Income-qualified households may pay nothing through PSEG Home Comfort Plus. Note that the federal 25C tax credit expired at the end of 2025 and is no longer available for 2026 installs.
Rebates & Savings
Honest answer: the federal 25C tax credit that used to cover up to $2,000 for heat pump installations expired on December 31, 2025 and is not available for systems installed in 2026 or later. The good news is the New York State and PSEG Long Island programs are still active, and they are the bigger numbers anyway.
Yes. PSEG Long Island Home Comfort and NYSERDA Clean Heat can be combined on the same project. EmPower+ for income-qualified households can also stack with PSEG, though if you use IRA HEAR funding through EmPower+ you cannot also receive the NYSERDA Clean Heat utility incentive. We build a personalized stacking breakdown into every proposal.
Yes. We complete and submit all PSEG Long Island and NYSERDA rebate applications on your behalf at no extra charge. Our goal is to make sure you receive every dollar you are entitled to without the hassle.
PSEG Long Island offers standard heat pump rebates for all customers and the Home Comfort Plus program for income-qualified households. Home Comfort Plus can cover up to 100% of installation costs for eligible homeowners, including insulation and weatherization. We check your eligibility during the estimate visit.
Ready to Get Comfortable?
Text us today or book online. No pressure, no surprises. Honest HVAC service from your Patchogue neighbors.