Privacy Policy

Last updated: July 19, 2026

Patchogue Heating and Air Conditioning ("we," "us," or "our") operates the website at patchogue.ac. This page explains what information we collect, how we use it, and your choices.

Information We Collect

Contact form submissions. When you fill out a service request or contact form on our site, we collect the information you provide: your name, phone number, email address, home address (if provided), service needed, preferred scheduling, and any message you include. Form submissions are sent to our customer relationship system, GoHighLevel (LeadConnector), where your contact record and request are stored so we can follow up, and are also emailed to us so we see the request right away. We use this information to respond to your inquiry and schedule service.

Interactive tools. Our rebate calculator, HVAC troubleshooter, energy savings calculator, maintenance plan calculator, and filter reminders collect inputs like home type, square footage, and equipment details to generate results for you. The calculations themselves run in your browser. If you choose to give us your contact details through one of these tools, for example to have results emailed to you or to sign up for filter reminders, that information is sent to us the same way a contact form submission is.

Phone calls and text messages. Calls to and from our business number are recorded and transcribed, and text message conversations are stored, in our customer relationship system. We do this to keep an accurate record of what was discussed and scheduled. If you would rather not be recorded, tell us at the start of the call and we will make a note instead.

Analytics

We use Google Analytics 4 and Ahrefs Analytics to understand how visitors use our website, such as which pages are visited and how people find us. Google Analytics sets cookies, assigns your browser a persistent identifier, and derives an approximate location from your IP address. We do not collect your name, address, or contact details through analytics. You can opt out of Google Analytics across all sites using the Google Analytics opt-out browser add-on.

Cookies

We use cookies for analytics. Google Analytics sets cookies named _ga and _ga_* that let us tell repeat visits from new ones and see how people move through the site. Basic technical cookies may also be set by our hosting provider (Vercel) to keep the site working properly. You can block or delete cookies in your browser settings, or use the Google opt-out link above. We do not use cookies for advertising and we do not run retargeting ads.

Third-Party Services

We use the following third-party services:

  • GoHighLevel (LeadConnector) stores contact records and handles our calls, texts, and form submissions
  • Google Analytics provides website analytics
  • Vercel hosts our website
  • Ahrefs provides anonymized website analytics

Each of these services has its own privacy policy governing how they handle data.

How We Use Your Information

We use the information you provide to:

  • Respond to your service requests and questions
  • Schedule and perform HVAC service at your home
  • Follow up on completed work

We do not sell, rent, or share your personal information with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

You can contact us at any time to request that we delete your personal information from our records. If you have submitted a form and want your data removed, reach out and we will take care of it. We respond to these requests within 30 days.

Text messages. Reply STOP to any text from us to stop receiving them, or HELP for help. Message and data rates may apply. Message frequency varies and depends on what you have asked us about.

Email. Marketing emails include an unsubscribe link. You can also just reply and ask us to stop, and we will. Either way, we may still send you transactional messages about service you have actually booked, like appointment confirmations.

Contact

If you have questions about this privacy policy or how we handle your information, contact us at:

Patchogue Heating and Air Conditioning
475 East Main Street, Suite 108
Patchogue, NY 11772
(631) 209-7090
andrew@patchogue.ac

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